Consumer Terms Of Sale

Terms & Conditions.

Consumer Terms of Sale. 

Please read carefully before placing your order and retain a copy of these terms and your order for future reference. 

1. Format of the Contract 

1.1 These terms of sale apply to all goods supplied by Toner Ink Cartridges
email: support@tonerinkcartridges.co.uk

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order. 

1.3 An acceptance of your offer to buy the goods will be sent shortly after your order usually within 24 hours subject to build time and depth of project. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received. Delivery of goods will be dispatched by utilising the standard royal mail postal system unless otherwise stated.

1.4 The contract is subject to your right of cancellation (see below). 

1.5 The Supplier may change these terms of sale without notice to you in relation to future sales. 

2. Description and price of the goods 

2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order. 

2.2 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your card for the goods. 

2.3 In addition to the price, you may be required to pay a delivery charge for the goods. 

3. Payment

3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order and in will be payable in UK sterling (pounds) unless otherwise agreed. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

3.2 There will be no delivery of goods until cleared funds are received. 

3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you. 

4. Delivery 

4.1 The goods you order will be confirmed to the email address you give within 24 hours electronically when you place your order. Once your order has been processed online and you have received your web confirmation, if you opt for a postal delivery your card will be charged and within the delivery time scale as above your order will be picked and packed and your goods will be sent the standard postal system (royal mail) or with a courier on a next day service if requested. Additional charges may apply if you request a courier.

Currently we are quoting 2 to 7 working days for standard delivery (this does not include weekends and Bank Holidays).

4.2 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible. 

4.3 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure. 

4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.  

5. Your right of cancellation;

5.1 You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers. 

5.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or email, giving details of the goods ordered and the goods description we product code number (where appropriate) their delivery. Notification by phone is not sufficient. 

5.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown on the Invoice. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs. 

5.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. 

5.5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. 

5.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed, activated or accessed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing activating or accessing the goods. 

6. Support and Advice

We offer free website support services via our website only as part of the original purchase agreement from the date of purchase.

7. Warranties and Liabilities

7.1 The Company warrants that the goods will:

7.1.1 Comply with their description on our order confirmation form; and

7.1.2 Be free from material defect for a period of 12 months for faulty remanufactured inkjet cartridges, faulty compatible cartridges, remanufactured toners and OEM products from the delivery date.

7.2 The Company gives no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of their goods or their fitness for any purpose.

7.3 If you believe that we have delivered goods that are defective in materials or workmanship, you must;

7.3.1 Inform us (in writing), with full details, as soon as possible (in any event within the specified warranty period from the date of delivery); and allow us to investigate (we may need access to your premises and product samples)

7.4 If the goods are found to be defective in material or in workmanship (following our investigations), and you have complied with those conditions (in clause 9.3) in full, we will (at our option) replace the goods or refund the price.

7.5 Our Remanufactured Warranty does not apply where:

7.5.1 There has been improper use of the goods or if the goods have been repaired or modified without our written authorisation; or

7.5.2 The "void if peeled" sticker or serial number has been tampered with, removed or defaced in any way.

7.6 The Company is not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.

7.7 The Company's total liability to you (from one single clause) for damage to property caused by our negligence is limited to 2 million pounds (or the appropriate amount of insurance we have in place when the contract is performed).

7.8 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.

7.9 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

7.10 Where goods are covered by a manufacturer's warranty, the customer will be responsible for contacting and returning any registration or warranty cards to the relevant manufacture

7.11 The Company is not responsible for any acts of the manufacturer or its agents including (without limitation) any failure by the manufacturer to replace or repair any of the goods, which are subject of the manufacturer's warranty.

7.12 All warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law, except where goods are sold to a person dealing as a Consumer as defined in the Unfair Contract Terms Act 1977.

7.13 Please note that where a transaction (as defined by the Consumer Transactions (restrictions on Statements) Order 1976 the statutory right of the Customer are not affected by these conditions.

7.14 The Company will not be liable to you by reason of any representation (unless fraudulent) or implied warranty, condition or other term or any statutory or common law obligation, except in respect of death or personal injury caused by our negligence.

7.15 The Company will not be liable for any indirect, special or consequential losses or damages (whether for loss of profit or otherwise) costs, expenses, or other claims for compensation whatsoever (whether caused by the negligence of us, our employees, agents, or otherwise) which arise out of or in connection with the supply of the goods or their use or resale by you.

Distance Selling Regulations

If your order has been placed via the telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any delivery item. This does not include CD's, DVD's or software that has been opened/unsealed or accessed.

To ensure you are refunded the total cost for the products including the original postage you should email us within 7 working days (not including weekends or public holidays) after the day your order was received. Any additional postage costs from the standard service, such as our premium delivery 'express' will not be refunded. Only the cost for the standard service. You will be responsible for the cost of returning the items to us and must take good care of the goods whilst they are in your possession.

*This does not apply to part order cancellations.

Replacement Credit/Debit Card Orders

No need to wait for your return item to be received before a replacement will be sent.

visit http://www.tonerinkcartridges.co.uk/request-return to process your new order at the same time as attaining your R&R number. Your replacement items plus your order will be despatched immediately and your credit card charged accordingly.

Your R&R number will assure you of a refund upon receipt of the returned goods.

Replacement Cheque/Cash/Postal Orders

Complete your Subsequent Order Form at the same time as attaining your R&R number. 

Remember to quote your R&R Send your Subsequent Order Form with a cheque to cover the cost of the goods

to: http://www.tonerinkcartridges.co.uk/request-return

Your R&R number will assure you of a refund upon receipt of the returned goods.

RETURN GOODS TO;

Unit C, Buckshaw Link, Ordnance Road, Buckshaw Village, Chorley, Lancashire, United Kingdom, PR7 7EL 

1. Re-package the goods, preferably in the packaging materials originally used, enclose the returns form and affix the label provided to the outside of the parcel.

2. Return the goods to the post office and please ensure that you obtain a receipt for your postage and a certificate of posting and consider insuring your parcel against loss or damage.

Note: In the unlikely event that you are not happy with the quality of a purchased product or that it should become damaged, we recommend that you cease use immediately and return the item for our inspection, following the procedure above. Please note that damaged and soiled items will be subject to inspection before a refund will be authorised. Cheque refunds will be made in the name of the original customer.  If goods were originally paid for by Credit/Debit Card a refund will be made directly to the card account of the person who originally paid for the goods.

6. Data Protection

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.